Shipping, Return & Refund

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Country/Zone

Order Value ($,£,Euro)

Cost ($)

Time with tracking

United Kingdom

Under $50

$4.99

2-5 Working Days

United Kingdom

Over $50

Free

2-5 Working Days

USA Under $60 $8

5-10 Days

USA Over $60 Free 5-10 Days
Austria Over $60 Free 5-10 Working Days
Belgium Over $60 Free
5-10 Working Days

Denmark

 Over $60

 Free

5-10 Working Days

France

Over $60

Free

5-10 Working Days

Germany Over $60 Free 5-10 Working Days  

Ireland

Over $60

Free

5-10 Working Days

Italy Over $60 Free 5-10 Working Days

Luxembourg

Over $60

Free

5-10 Working Days

Netherlands

Over $60

Free

5-10 Working Days

Spain

Over $60

Free

5-10 Working Days

 Switzerland

 Over $60

 Free

 5-10 Working Days

 Sweden

 Over $60

 Free

 5-10 Working Days

 

Other shipping costs for the Europe and rest of the world

Country/Zone

Order Value ($)

Cost ($)

Time with tracking

Rest of the World

Minimum Order $30

$25.00

7-25 Working Days

 

Country/Zone

Order Value ($)

Cost ($)

Time with tracking

Austria

Under $60

$10 7-15 Working Days
Belgium Flat Rate $10 7-15 Working Days
Czech Republic Flat Rate $10 7-15 Working Days
Denmark Flat Rate $10 7-15 Working Days
Estonia Flat Rate $10 7-15 Working Days

France

Under $63

$10

7-15 Working Days

Finland Flat Rate $10 7-15 Working Days
Germany Under $63 $10 7-15 Working Days  

Ireland

Under $63

$10

7-15 Working Days

Italy Under $63 $10 7-15 Working Days

Ice Land

Flat Rate

$10

7-15 Working Days

Lithuania Flat Rate $10 7-15 Working Days
Latvia Flat Rate $10 7-15 Working Days
Norway Flat Rate $10 7-15 Working Days

Netherlands

Under $63

$10

7-15 Working Days

Poland Flat Rate $10 7-15 Working Days

Sweden

Flat Rate

$10

7-15 Working Days

Slovakia Flat Rate $10 7-15 Working Days
Switzerland Flat Rate $10 7-15 Working Days


Returns & Refund Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Product Distribution

Worldwide: London, United Kingdom. 

Where is my order shipping from?

Orders are shipped from our fulfillment center in London, United Kingdom. Domestic orders (UK & USA) are delivered via USPS & Royal Mail with Priority Shipping in 2-7 business days. International shipments are shipped in 5-10 business days; expected delivery time with customs and shipping times, can be an additional 2-14 business days, depending on your country.

I used an old address when I placed my order, what do I do?

Let's face it, we all make mistakes! Shoot our support department an email at support@venusarmy.com, and we'll help you figure this out right away.

If I order from an international country, will I be charged a customs tax upon receiving my VENUS ARMY order?

The shipping amount that we charge is solely for the shipping method. Each country's regulations are different so there is a chance that you may get charged duties or custom fees. VENUS ARMY is not responsible for any duties or custom fees imposed by the recipient's country.

Where are your products manufactured?

All products are manufactured in the UNITED KINGDOM in GMP FSA Inspected Facilities.